Shipping & Returns Policy

Shipping

  • We only ship within the United States, excluding Hawaii and Alaska. We apologize for any inconveniences.

  • Allow time for process and handling which can take 3-4 business days, but we usually ship same day or the next day.

  • During holiday seasons, please order at least two weeks before you want your package to arrive as shipping times will take longer.

  • We ship through FedEx and USPS (U.S Postal Service)

  • The shipping costs vary depending on the amount of the order and destination.

  • Writing "Please deliver by this date... or ship asap" in the comment box of your order does not guarantee that your order will arrive by that date. We will contact you if the order can not be delivered by that date or time.

 

Tracking numbers

  • If you made your purchase as a customer or guest, you will receive a tracking number from lankandelight.com once your package has been shipped.
  • You may also receive an email from the shipping provider such as FedEx or USPS. 
  • If your package was sent through FedEx, please visit http://www.fedex.com/us/track/ and enter your tracking number.
  • If your package was sent through USPS (US Postal Service) please visit  https://tools.usps.com/go/TrackConfirmAction_input and enter your tracking number.

 

Return Policy

 

  • Any item that was damaged in the process of shipment must be reported within 48 hours of receiving the item. Sri Lankan Delight Inc will exchange or refund the defective item(s) if reported within 48 hours. 
  • Sri Lankan Delight Inc will not be liable for defective items not reported within 7 days.
  • Open food products are non-returnable.
  • If by mistake you received expired or damaged goods, they may be returned or exchanged depending on availability. 
  • We are not responsible for your preference of taste on any product since preference varies. 
  • You can return unused goods within 7 days of receiving for any reason unless as noted above, but the return shipment fees will not be covered.  
  • Note-It could take up to 15 days to process the return and credit to your account

If you have any questions or concerns about returning items, please email us: info@lankandelight.com. For damaged items, please include a picture of the damaged item to help process your case faster. 

 

Editing Orders

If you want to add items or make a change to your order, the best way to do so is by emailing us: info@lankandelight.com. Shipping charges may apply. 

 

Please try to make your change as soon as possible. Preferably within 24 hours of the placement of your order.

Privacy Policy

We respect your privacy. We will not sell your information to anyone. The information you provide us will only be used to communicate the status of your order. We may also send you information of promotional offers at our store in the future. Request for removal will be respected and activated immediately.